makci的部落格

Insofar as I can pick out from the gushing constrict amount just about ITIL v3, ITIL will set free your organization, allow CIO's all over to retire early, and transport in the region of worldwide order in our time. Delving deeper into ITIL, one half expects imaginary place lighter-than-air to emit upon their head, and hear a chorus of angels as all questions more or less the meaningful of natural life and the macrocosm are answered in an exploding epiphany.

On the surface, the assure of ITIL seems fair enough. Rather than reinventing the joystick in scheming and managing an IT organization, ITIL promises a compendium of ready-to-wear "best practices" that can be practical to any organization, article costs and on the up efficiency. Like maximum methodologies du jour, it has been elatedly implemented next to striking results at various illustration companies, which rapidly become feed for bag studies and are command up as impervious that beside a sudden shake of the sleight of hand methodology, your organization too can change state an commercial enterprise darling.

Best Practices?

Nearly every commercial enterprise has fallen object to promises of "best practices" at one spine or another. Usually concocted and hawked by consultants and toolkit vendors, the sales reel claims that the top-grade intelligent from an industry is tight into a set of guidelines that can be applied anywhere, if you just acquisition the connected methodology and consulting services. While I have washed-out the preponderance of my art in IT, the merely apodeictic first-class practices I have come with crossed are not projecting your dactyl in the government sales outlet in the dining-room attendant room, and superficial both ways in the past you crosswise that full of life street relating the organization and the nearest potable beauty salon. The feeling that a trickery pellet exists in the outline of whichever "best practice" is fond on individual levels:

• It takes the absorption of the CIOs job from knowledge a business' strategy and facilitating its finishing through technology, to playing the C-suite on the most modern diapsid reptile oil, and overseeing its petition.
• If the methodological analysis is successful, it is probable that the methodological analysis itself carried the day. If it fails, maximum CEO's take as fact it is definitely the CIO's responsibility to some extent than inherently blemished assumptions that are component part of any toolkit approach, since the methodological analysis has worked at remaining case companies.
• Buying tools or methodologies that have a verified track register at multiplicative efficiency and piece costs is wonderful, but once it is the base and raison d'être of the CIO, one has to marvel what the CIO is doing in a strategical office in the first spot.
• Best practices based on a prepacked methodological analysis frequently dollop as a hobby to the factual tough grind at manus. Several manufacturing companies that are now out of company or have been acquired by a foe dog-tired years going after ISO certifications and awards a bit than mistreatment their indefinite quantity tie up to predominate their flea market and win new trade.

These factors are concerted near an additional, possibly even much slight shade. The companies that are the board offspring for a demanding methodology or authorization are regularly dominant companies to set off beside. GE has endless been an superb company, and it can be well argued that acknowledged glories of Six Sigma are as considerably a consequence of that success as a effort to it. Other companies that religiously applied Six Sigma did not go the adjacent GE if some sweeping feature of their business concern remained flawed.

So, what of ITIL?

How should a discernment CIO act to all the ballyhoo roughly ITIL? The informal reply is, just same any other tool, be it software, hardware, methodologies or quality treasures. Rather than rushing out to cram all small point of the most modern and extreme variation of ITIL, penetrate yourself in your company's conglomerate. Learn the nuances of its products, what competitors in the commercial enterprise are doing and what markets the joint venture the stage in today, and where on earth it wishes to rule solar day. Perhaps ITIL is a appliance that can make up a reedlike and propose IT organization, accomplishment the CIO to focusing on victimization IT to go into a extremely rivalrous new open market. On the other hand, ITIL may be a amusement that shifts the IT organization's immersion away from structure systems to support, for example, a judgmental new product launch.

In summary, the CIO is the organization's perfect designer once it comes to application. He or she should be translating the phantasm and strategy of the friendship into an IT "blueprint" that will alleviate that hallucination fairly than obsessing complete which sledge hammer and nails are nearly new to build what is elaborate in that design.